Terms of Service

Planneryo (the iOS and Android apps and the web app at app.planneryo.com) is provided by Little Lion Labs (owner: Emine Çabuk), a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (KvK) under number 42012326, Prinses Julianastraat 12, 2802 JR Gouda, the Netherlands ("we", "us"). Company details are on our legal notice.

By creating an account or using Planneryo you agree to these Terms. Our Privacy Policy explains how we handle personal data; users in Türkiye can also read our KVKK Aydınlatma Metni. If you do not agree, do not use Planneryo.

You must be at least 16 years old to create an account or use Planneryo. By creating an account you confirm that you meet this requirement. If we learn that an account belongs to someone under 16, we will close it and delete the associated personal data. If you are under 18, you need permission from a parent or guardian to buy a paid plan.

Planneryo helps people plan events together: invitations, memberships and RSVPs, tasks, checklists, announcements, venue lookup, shared expenses and settlement suggestions, sponsors and invoices, and related features. We only change paid features for valid reasons such as security, legal requirements or product improvement, at no extra cost to you. If a change negatively affects your access more than minimally, we will tell you in advance and you may end your subscription free of charge within 30 days of the notice or the change, whichever is later; we then refund the unused prepaid part of a web subscription.

Free and paid plan limits are shown in the app before you buy. Settlement suggestions and invoice documents are calculations based on what members enter; they are not financial, legal or tax advice, and Planneryo does not hold or transfer money between members.

• Provide accurate information and keep your password and sign-in methods secure.
• You are responsible for activity under your account. Tell us promptly about unauthorised use.
• You can download your data and delete your account at any time under Account → Download my data / Delete account, in the app or on the web.

You keep ownership of the content you add (event details, announcements, tasks, expenses, notes and so on). You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy and display that content only as needed to run Planneryo for you and the members of your events. Content you add to a shared event is visible to that event's members.

We have zero tolerance for objectionable content or abusive users. You must not use Planneryo to:

• post content that is unlawful, harassing, hateful, threatening, sexually explicit, violent, or that exploits or endangers minors;
• add other people's personal data (for example a sponsor's details) without a lawful basis to do so;
• send spam, abuse invitations, impersonate others, or infringe intellectual property;
• attempt unauthorised access, probe or overload our systems, or interfere with other users' events.

You can report an event, announcement or member in the app (Report), or email [email protected]. Organizers can remove members from their events and any member can leave an event; you can also block a member. We aim to act on reports within 24 hours and may remove content, remove users from events, or suspend or close accounts that break these Terms. We review reports manually and do not use automated content moderation. A notice of illegal content should include where the content is, why you consider it illegal, your name and email, and a statement that you believe in good faith that the notice is accurate and complete. When we restrict content or an account, we send the affected user a statement of reasons, including the facts relied on and the legal or contractual ground. You can contest a decision by replying to that statement or emailing us, and you can also go to court.

Paid plans (for example Organizer Plus and Pro) are subscriptions that renew automatically at the end of each billing period (monthly or yearly) at the then-current price until you cancel. The price, billing period and any free trial are shown before you confirm the purchase. All prices shown to consumers are final prices including VAT. If a free trial is offered, you are charged when the trial ends unless you cancel before then. For consumers in the Netherlands, after the first year a yearly plan continues for an indefinite period and you can cancel at any time with one month's notice; we then refund the unused prepaid part.

Bought in the iOS app (Apple In-App Purchase). Payment is charged to your Apple ID account at confirmation of purchase. The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period; your account is charged for renewal within 24 hours before the end of the current period. You can manage and cancel it in your App Store account settings. Refunds are handled by Apple under Apple's policies (reportaproblem.apple.com).

Bought on the web (Stripe). Payments are processed by Stripe. You can cancel at any time under Account → Manage subscription; cancellation takes effect at the end of the current paid period and you keep access until then. Price changes apply from your next billing period and are announced at least 30 days in advance, and you can cancel before they take effect.

Deleting your Planneryo account cancels a web (Stripe) subscription immediately. If you delete your account within the withdrawal period (section 7), we treat it as a withdrawal and refund the unused part; otherwise the rest of the current period is not refunded, so cancel first if you want to keep access until the period ends. Deleting your account does not cancel an Apple subscription — cancel that in your App Store settings.

If you are a consumer in the EU/EEA or the UK and buy a subscription on the web, you may withdraw from the contract within 14 days of the day the contract is concluded (the day you start your subscription or free trial) without giving a reason. To withdraw, email [email protected] with a clear statement (you may use the model form below) or cancel under Manage subscription and tell us you are withdrawing. We refund payments received within 14 days of your notice using the original payment method. Because you asked for the subscription to start immediately, we may deduct an amount proportionate to the service provided until you withdrew. If you withdraw during a free trial, nothing is charged.

Model withdrawal form: "To Little Lion Labs, Prinses Julianastraat 12, 2802 JR Gouda, the Netherlands, [email protected]: I hereby give notice that I withdraw from my contract for the provision of the following service: Planneryo [plan], ordered on [date]. Name of consumer: […]. Address of consumer: […]. Account email: […]. Date: […]."

For purchases through the App Store, Apple is the seller and Apple's refund and withdrawal procedures apply. Your mandatory consumer rights under the law of your country of residence are not affected by these Terms.

If you downloaded Planneryo from Apple's App Store, these Terms are between you and Little Lion Labs, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any product claims, including legal compliance, consumer protection or intellectual-property claims. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the app; to the extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties. Apple is not responsible for investigating, defending, settling or discharging any third-party intellectual-property claim. You must comply with applicable third-party terms (for example your mobile data agreement). Apple's Standard EULA also applies to the extent it does not conflict with these Terms.

Planneryo, its software, design and brand belong to Little Lion Labs or its licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the apps for their intended purpose (on iOS, on Apple-branded products you own or control, as permitted by the App Store Usage Rules). Do not copy, reverse engineer (except where the law allows it) or resell the service.

We work to keep Planneryo available and your data safe, but the service may occasionally be unavailable or contain errors. Keep your own copies of anything critical (you can export your data at any time).

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for intent or gross negligence, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer (including the legal guarantee of conformity for digital services). Subject to that, if you are not a consumer, we are not liable for indirect or consequential loss or loss of profits, and our total liability arising out of these Terms in any 12-month period is limited to the greater of the amount you paid us in that period and EUR 100.

You can stop using Planneryo and delete your account at any time. We may suspend or close an account that seriously or repeatedly breaks these Terms or the law, or where required by law, and will tell you why unless the law prevents us. If we end the service entirely, we will give at least 30 days' notice, let you export your data, and refund any prepaid fees for the unused period of a web subscription.

We may update these Terms, for example to reflect new features or legal requirements. For material changes we will notify you in the app or by email at least 30 days before they take effect; if you do not agree you can end your contract free of charge before they take effect, and we will refund any unused prepaid fees for a web subscription. The date at the top shows the current version.

These Terms are governed by the laws of the Netherlands, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of your country of residence. We can only bring proceedings against a consumer in the courts of the consumer's country of residence. If you are not a consumer, disputes are submitted exclusively to the competent court in the Netherlands.

Please contact us first at [email protected] so we can try to resolve the issue. We are not obliged and do not undertake to take part in alternative dispute resolution proceedings before a consumer arbitration body.

Support: [email protected] · Privacy: [email protected] · Legal notice